Privacy Policy

Last updated: 25 July 2026

1. Who we are

This policy explains how Heads Up Tenders ("we", "us", "our"), operated by Heads Up Tenders, ABN 78 508 214 468, collects, uses, stores, and discloses your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What we collect

When you sign up or use the Service, we collect:

• Account information: name, email address, mobile phone number, trade/profession, state/territory, and keyword preferences.
• Billing information: handled directly by our payment processor, Stripe. We do not store your full card details.
• Usage information: log data such as IP address, browser type, and pages visited, for security and service improvement.

3. How we use your information

• To create and manage your account and subscription;
• To send tender alert emails and SMS messages matching your selected keywords and preferences;
• To process payments via Stripe;
• To send service-related communications (billing receipts, account notices);
• To improve and maintain the Service.

We do not sell your personal information to third parties.

4. SMS and email alerts (Spam Act 2003)

By providing your mobile number and/or email address and subscribing, you consent to receive tender alert messages. Every message includes a way to unsubscribe or adjust your alert preferences. You can also manage alert settings directly from your dashboard at any time.

5. Third parties we share information with

• Stripe — payment processing
• Resend — transactional email delivery
• Twilio — SMS delivery
• Supabase — database hosting

These providers process data on our behalf under their own privacy and security terms, and may store data on servers located outside Australia. [REVIEW: confirm data residency/locations for each provider and disclose accordingly.]

6. Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including encrypted connections (HTTPS) and access controls on our database.

7. Data breaches

In the event of a data breach likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

8. Access, correction, and complaints

You can access or update most of your information directly via your account dashboard. To request a copy of your data, correct inaccurate information, or make a privacy complaint, contact us at admin@headsuptenders.com.au. If you're not satisfied with our response, you may lodge a complaint with the OAIC at oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time. Material changes will be notified to subscribers by email.

10. Contact

Questions about this policy can be sent to admin@headsuptenders.com.au.