Refunds & Cancellation

Last updated: 25 July 2026

1. Free trial

New subscriptions include a 14-day free trial from the date of signup. You will not be charged during the trial. If you do not cancel before the trial ends, your subscription will automatically begin and the card provided at signup will be charged the plan price shown at checkout.

2. Recurring billing

Subscriptions renew automatically each month on the same date you were first charged, at the price for your selected plan (Standard $29.99/month or Pro $49.99/month, in Australian dollars; GST is not currently charged), unless cancelled before the renewal date. A Team plan is planned for a future release and is not currently available for subscription.

3. How to cancel

You can cancel your subscription at any time from the "Account" section of your dashboard — no need to contact support, send an email, or call anyone. Cancellation takes effect at the end of your current paid billing period; you'll retain access to alerts until then.

4. Refunds

Because the Service provides ongoing value throughout each billing period (daily tender scanning and alerts), we do not provide refunds for partial billing periods or unused time after cancellation, except:

• where required under the Australian Consumer Law (e.g. if the Service has a major failure);
• in cases of a billing error on our part (e.g. duplicate charge), which will be refunded in full.

If you believe you've been charged in error, contact us at admin@headsuptenders.com.au and we'll investigate promptly.

5. Plan changes

You can upgrade or downgrade your plan at any time from your dashboard. Changes take effect at the start of your next billing cycle.

6. Contact

Billing questions can be sent to admin@headsuptenders.com.au.